Skiddaw View Holiday Home Park

Temporary amendment to our booking terms

COVID19 - Temporary amendment to our booking conditions

 

The following not only applies to bookings made at Skiddaw View Holiday Park for any of the holiday caravans or lodges, but also for the Big White House, Big Pink House or cottages booked via Stay Lakeland.

Last update: 23 March 2020 10:12 GMT

We understand and appreciate that we are currently in some uncertain times and there is a concern with regard to Coronavirus (COVID-19) and how it may impact every aspect of our lives.

The situation is changing near daily, as a result will continue to follow guidance from the government. As a result this page will be monitored and reviewed regularly.

Understandably we are dealing with an unprecedented number of enquiries at the moment and our team is working diligently to deal with each and every one of your questions and change requests, should you have a question, please email us: office@skiddawview.co.uk.

 

Changes to your booking due to the coronavirus (UK bookings only)

For bookings with an arrival date on or before June 30, 2020 where the booking took place prior to March 16, 2020*, customers may request a change to the start date of their booking by up to 12 months, subject to availability.

We will waive any administration charges for the change but depending on the cost of the accommodation of the new booking, you may have to make a further payment or may receive a partial refund with respect to the cost of accommodation. Please get in touch with us in regard to your booking either by emailing us (office@skiddawview.co.uk).

*Customers will need to contact us at least 48 hours before their scheduled arrival date.

 

FAQs


Im due to arrive at a property on or before the May 21, 2020. What are my options?

You can move your holiday dates to a later date at the same location, free of charge, if your arrival date is on or before the May 21, 2020. You may have to make a further payment or may receive a partial refund with respect to the cost of accommodation.

For the full terms of this temporary amendment to our booking conditions, please see the above update. For bookings starting on or after May 22, 2020 our standard terms and conditions apply.

 

I am arriving on/after May 22, 2020 what should I do?

If your holiday is on or after the May 22, 2020, for now, our standard terms and conditions apply, but as stated above, we will monitor the advice of the UK government and we will update you should anything change.

 

Where can I receive more information about coronavirus?

We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

 


© 2020 Skiddaw View Holiday Park Ltd, Bothel, nr Bassenthwaite, Cumbria, CA7 2JN. All rights reserved.

Registered in England No.04669377 | VAT Number 533 5368 44